- JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
- JSDSERVER-614Allow users to edit their own comments
- JSDSERVER-1269Allow to bulk change "Request participants"
- JSDSERVER-1616Implement a Live Chat system in Service Desk
- JSDSERVER-4102As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
- JSDSERVER-4609Ability to update Customer request via REST API
- JSDSERVER-5228Allow JSM to display whole comment history in notification mail
- JSDSERVER-7895Import IQL Filter based on Reference-Object
- JSDSERVER-8646Provide a way to properly merge Assets data between 2 Jira instances
- JSDSERVER-10921A dependant custom field value won't get cleared if the field it's depending on is changed.
- JSDSERVER-11853Make configurable behaviour of "Reply-To" email header in JSM customer notifications
- JSDSERVER-12173As Jira admin I would like to remove the "info" icon next to username
- JSDSERVER-14090Office 365 using the Microsoft Graph API doesn't support GCC customers
- JSDSERVER-15020Adjust order of columns
- JSDSERVER-16267Ability to display Alerts in Dahsboards
- JSDSERVER-11165Support Insight Discovery Agent on Non-Windows platform
- JSDSERVER-4646Attachments within Customer Portal request view
- JSDSERVER-5214Provide a configurable option for controlling the behavior of cross commenting in the Service Desk Mail Handler
- JSDSERVER-15278Add an option that allows disabling the automatic addition of mentioned users as request participants
- JSDSERVER-570Rich text formatting in the request type 'help and instructions' field
- JSDSERVER-1386Customize Customer invitation e-mail and welcome email
- JSDSERVER-1422Sub-tasks as an applicable issue type for Requests
- JSDSERVER-1673Enable custom CSS for Jira Service Management
- JSDSERVER-1703Make "Request participants" custom field available to security level configuration
- JSDSERVER-1942Allow HTML/Rich text formatting in tickets created through email in Service Desk
- JSDSERVER-2297Ability to have condition to start, pause and stop SLA based on custom field value
- JSDSERVER-3644Set default request filter in customer portal
- JSDSERVER-3948Allow Request Participants role / group to be added to Issue Security Schemes and Project Permissions
- JSDSERVER-4782Add more variables in Customer notifications
- JSDSERVER-5397Restart JIRA mail services manually
- JSDSERVER-7264Insight Referenced CF - Filter Issue Scope does not allow using placeholders like ${reporter}
- JSDSERVER-8013Periodic / Manual Backup of Insight.
- JSDSERVER-8650Introduce dedicated backup / restore functionality for Insight
- JSDSERVER-12560Ability to copy and move objects to a different object type or a different object schema
- JSDSERVER-15097Login-free will not work if the public.access.disabled flag is present
- JSDSERVER-15490Allow Sections within a queue
- JSDSERVER-16265Increase varchar for TYPE_VALUE column on AO_8542F1_IFJ_OBJ_TYPE_ATTR table
- JSDSERVER-15681Global Forms or Multi Project Form
- JSDSERVER-7103Disable Add attachments pop-up when Agent is adding an attachment to a draft comment
- JSDSERVER-1320Having multiple steps or tabs in Customer Portal when raising longer requests
- JSDSERVER-1518JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address
- JSDSERVER-328Allow Assignee to be Shown on Customer Portal
- JSDSERVER-349As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type
- JSDSERVER-818JSM should send reply or notification when mail handler cannot create or update issue
- JSDSERVER-2044As a Service Desk User, I would like notifications to contain the request history
- JSDSERVER-3499Add ability to set comment via email by agents to Internal Comment
- JSDSERVER-3738Allow automation to run hidden transitions
- JSDSERVER-4365Ability to add Help Center Logo into email template
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