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  1. JIRA Service Desk Server
  2. JSDSERVER-1269

Allow to bulk change "Request participants"

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    Details

    • UIS:
      64
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      There is no feature to bulk edit the "Request Participants" of a JIRA Service Desk Issue. Instead, when users attempt to edit the field using Bulk Edit, they experience an error stating "Bulk editing is not supported for Service Desk Request participants.". When users need to change the "Request participants" of multiple issues, they need to do it manually one by one.

      Steps to Reproduce

      1. Search for some Service Desk Issues
      2. Attempt to use the Bulk Edit > Edit feature
      3. Observe that there is no way to update the "Request Participants" as it is listed as an "Unavailable Action"

      Expected Results

      The ability to update the "Request Participants" field should be possible.

      Actual Results

      No such functionality exists in the product.

      Workarounds

      A possible workaround could be to use the REST API, or SQL directly on the JIRA Database. Note that Atlassian does not support customers performing direct data manipulation of application databases via queries such as INSERT, UPDATE or DELETE, as they can easily lead to data integrity problems. If Atlassian encounters manipulation or customisations at this level, we may ask customers to restore data from their last known working state, or to engage an Expert to help recover their instance to a supportable state. If you are confident your UPDATE or INSERT is safe and your change management system is reliable, refer to the specific product's database documentation.

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              • Assignee:
                Unassigned
                Reporter:
                rodolfo1 Rodolfo Romero
              • Votes:
                131 Vote for this issue
                Watchers:
                78 Start watching this issue

                Dates

                • Created:
                  Updated: