Export - CSV (All fields)
Export - CSV (Current fields)
JSDSERVER-16506
Customize the Comment box location in the Customer Portal Request page
ServiceDesk layout resize - make it bigger
Ability to change the customer portal width.
Automation rule to create new issue in another project with information from Service Desk Issue
Ability to add custom field data to a service desk notification template
Add custom fields to variables list in Canned Responses
Make the width of fields on a Service Desk form configurable.
Send Notifications to Service Desk Organization Members By Default
Allow searching for the ticket's description on the Customer Portal Search
Allow JSM to make comment required on transition in Customer Portal
Agents should be able to set username & full name of customers
Ability to show/hide Queues with specific users/groups
Ability for other text/multi-text custom field to have a wiki style renderer in JSM Customer Portal
Make internal comments the default for comments in transitions
Search doesn't search in all fields/attributes
Allow Assets custom fields to be searched from quick search
Ability to customize the search field default text in Customer Portal base
Provide a way to export complete Insight Object schema data
Increase Jira Service Management email attachment size limit
Allow Status Color in Service Desk Customer match the color in JIRA
Add attribute dot notation functionality to Insight custom fields, within the filter issue scope
Ability to copy and move objects to a different object type or a different object schema
Provide an outgoing email logs
Ability to add request status on Customer notifications template in the Subject Line
Approval Reminder Notification
'Group' custom field type can't be added to a request type
Add fields (view only) in Customer Portal
Allow editing the home page layout in help center
Allow further customization of Customer portal
Ability to Customize the Self-help Content and Layout in Customer Portal
Customer Request Type in Basic Search
Ability to copy request types to another Service Desk.
Dark mode/theme for Jira Service Management (customer portal)
Import feature - "Do not create new objects"
Error displayed when trying to create a KB article in a space with no rights, should be changed
Add the name of the agent assigned to the issue (Assignee) in the customer notification template.
Implement audit log for tracking changes to Request Types and Forms
Support pre-flight for CORS for all JSM endpoints
Ability to export Service Desk queues
Having multiple labels
CF Object Picker - to have Dynamic Search
Show Assets with Attributes on Customer Portal
Allow Request Participants role / group to be added to Issue Security Schemes and Project Permissions
Include Domain Level Restrictions for Service Desk Public Signup
Assets Discovery Agent - export directly to a Cloud instance
Add more customization to the scheduling of the Change Window
Ability to view Elapsed Time as a column in Issue Navigator or in Export
Knowledge Base articles can't be opened in the customer portal if Confluence Cloud is not configured with anonymous access
As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type
Add more variables in Customer notifications
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\n","validSearcher":true,"isShown":true},"resolution":{"name":"Resolution","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" for=\"fieldresolution\">Resolution:</label><span id=\"fieldresolution\" class=\"fieldValue\">\n \n Unresolved </span></div>\n","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-resolution\">Resolution</label> <select class=\"select js-default-checkboxmultiselect\"\n data-placeholder-text=\"Find Resolutions...\"\n id=\"searcher-resolution\"\n multiple=\"multiple\"\n name=\"resolution\"\n data-max-inline-results-displayed=\"100\"\n >\n <option class=\"headerOption\" selected=\"selected\" value=\"-1\" title=\"Unresolved\">Unresolved</option>\n <option value=\"1\" title=\"Fixed\" >Fixed</option>\n <option value=\"2\" title=\"Won't Fix\" >Won't Fix</option>\n <option value=\"3\" title=\"Duplicate\" >Duplicate</option>\n <option value=\"4\" title=\"Incomplete\" >Incomplete</option>\n <option value=\"5\" title=\"Cannot Reproduce\" >Cannot Reproduce</option>\n <option value=\"6\" title=\"Invalid\" >Invalid</option>\n <option value=\"7\" title=\"Resolved Locally\" >Resolved Locally</option>\n <option value=\"8\" title=\"Handled by Support\" >Handled by Support</option>\n <option value=\"9\" title=\"Answered\" >Answered</option>\n <option value=\"10\" title=\"Timed out\" >Timed out</option>\n <option value=\"11\" title=\"Obsolete\" >Obsolete</option>\n <option value=\"12\" title=\"Not a bug\" >Not a bug</option>\n <option value=\"13\" title=\"Unsolved Mysteries\" >Unsolved Mysteries</option>\n <option value=\"14\" title=\"Purchased\" >Purchased</option>\n <option value=\"15\" title=\"Tracked Elsewhere\" >Tracked Elsewhere</option>\n <option value=\"16\" title=\"Deployed\" >Deployed</option>\n <option value=\"17\" title=\"Done\" >Done</option>\n <option value=\"18\" title=\"Support Request\" >Support Request</option>\n <option value=\"10000\" title=\"Won't Do\" >Won't Do</option>\n <option value=\"10100\" title=\"Incorrectly Filed\" >Incorrectly Filed</option>\n <option value=\"10300\" title=\"Low Engagement\" >Low Engagement</option>\n <option value=\"10200\" title=\"Spam\" >Spam</option>\n <option value=\"10400\" title=\"Unsupported - Server EoS\" >Unsupported - Server EoS</option>\n </select>\n </div>\n \n","jql":"resolution = Unresolved","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-status\">Status</label> <select class=\"select js-default-checkboxmultiselectstatuslozenge\"\n data-placeholder-text=\"Find Statuses...\"\n id=\"searcher-status\"\n multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-footer-text=\"-75 more options. Continue typing to refine further.\" data-status-lozenge=\"true\">\n <optgroup >\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"1\" title=\"Open\" data-simple-status=\"{"id":"1","name":"Open","description":"Issue is open and has not yet been accepted by Atlassian.","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Open</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/inprogress.png\" value=\"3\" title=\"In Progress\" data-simple-status=\"{"id":"3","name":"In Progress","description":"The development team is currently working on this issue.","iconUrl":"/images/icons/statuses/inprogress.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Progress</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"6\" title=\"Closed\" data-simple-status=\"{"id":"6","name":"Closed","description":"Work on this issue is complete.\\r\\n\\r\\nIf it\\u2019s fixed in a Server product, the resolution will be \\u2018Fixed\\u2019 and the Fix Version field will indicate the product version that contains the fix.\\r\\n\\r\\nIf no code changes were required, the resolution will be \\u2018Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"10010\" title=\"Committed\" data-simple-status=\"{"id":"10010","name":"Committed","description":"Work is committed and ready to be pushed live","iconUrl":"/images/icons/statuses/resolved.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Committed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10030\" title=\"Needs Triage\" data-simple-status=\"{"id":"10030","name":"Needs Triage","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Needs Triage</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"10044\" title=\"Done\" data-simple-status=\"{"id":"10044","name":"Done","description":"","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Done</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10049\" title=\"Ready for Development\" data-simple-status=\"{"id":"10049","name":"Ready for Development","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Ready for Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10051\" title=\"In Review\" data-simple-status=\"{"id":"10051","name":"In Review","description":"A fix for this issue has been proposed and is being reviewed and quality-tested by the development team.","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/trash.png\" value=\"10068\" title=\"Cancelled\" data-simple-status=\"{"id":"10068","name":"Cancelled","description":"","iconUrl":"/images/icons/statuses/trash.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Cancelled</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10071\" title=\"To Do\" data-simple-status=\"{"id":"10071","name":"To Do","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11772\" title=\"Gathering Interest\" data-simple-status=\"{"id":"11772","name":"Gathering Interest","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Interest</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11773\" title=\"Reviewing\" data-simple-status=\"{"id":"11773","name":"Reviewing","description":"We're currently reviewing this suggestion. This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reviewing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11774\" title=\"Under Consideration\" data-simple-status=\"{"id":"11774","name":"Under Consideration","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. 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We will reconsider the suggestion in a year.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Future Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11776\" title=\"Not Being Considered\" data-simple-status=\"{"id":"11776","name":"Not Being Considered","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{"id":"12072","name":"Gathering Impact","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{"id":"12073","name":"Long Term Backlog","description":"A fix for this issue is required, but planned for farther in the future. 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0.3
0