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JSDSERVER-4636
View linked issue in the Customer Portal
As an Agent, I would like to see the organizations a customer belongs to
Remove the line from all the notifications email
Knowledge Base articles can't be opened in the customer portal if Confluence Cloud is not configured with anonymous access
Attachments as IQL property
Limit maximum number of exported Insight Objects using CSV export
attachTemporaryFile JSM REST Api Should Store Temp Files on Shared Home Folder
Asset confluence Macro for Jira DC to Confluence Cloud
JSM should send reply or notification when mail handler cannot create or update issue
Update our documentation on LDAP customers
Automation Action: Attribute Value to support dot notation in placeholders
Increase the Jira Service Management project queue limit above 200
API endpoint to fetch data from Single select dropdown custom field.
As an SD Admin, I want the ability to customize the Public Sign-up Form / Page
Allow translation of approve and decline button
Change object schema key
Assets field cannot reference a hidden field in Customer Portal
Don't show permission scheme warnings if user becomes project admin after time of last changes to scheme
Add documentation explaining how the user roles are checked in automation rules
Provide a way to change the ownership of Insight reports
As Jira admin I would like to remove the "info" icon next to username
Provide a way to export complete Insight Object schema data
Customizing Knowledge Base article types
Implement a Live Chat system in Service Desk
Ability to change the customer portal width.
Add more variables in Customer notifications
Automation rule to create new issue in another project with information from Service Desk Issue
Improve JSD Approval documentation on bypassing workflow validations
Dark mode/theme for Jira Service Management (customer portal)
Put issue details at the top of the issue in the customer portal
Queue containing issues from multiple service desks
Ability to add custom field data to a service desk notification template
Approvals bypass workflow validators
As a SD Customer I'd like the Portal view to expand to the width of the window
Request type schemes
Allow JSM to display whole comment history in notification mail
Add custom fields to variables list in Canned Responses
Unrecognised Customers using Email Channel
As a Service Desk User, I would like notifications to contain the request history
As a Service Desk Administrator, I would like to be able to view all users that came from JIRA
Allow for JSD Customer account manager to receive a report of issues raised by their organization
To be able to copy Request Types for Project Created with shared configuration
Make the width of fields on a Service Desk form configurable.
Send email to all Service Desk Customers
Ability to define custom durations for SLA triggered events for automation rules
As a service desk administration , require custom strip quote for requesting create issue from email
A dependant custom field value won't get cleared if the field it's depending on is changed.
Add fields (view only) in Customer Portal
Allow option to turn off private requests in Portal
As an admin I want to be able to disable the invitation e-mails from Service Desk
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\n","validSearcher":true,"isShown":true},"resolution":{"name":"Resolution","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" for=\"fieldresolution\">Resolution:</label><span id=\"fieldresolution\" class=\"fieldValue\">\n \n Unresolved </span></div>\n","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-resolution\">Resolution</label> <select class=\"select js-default-checkboxmultiselect\"\n data-placeholder-text=\"Find Resolutions...\"\n id=\"searcher-resolution\"\n multiple=\"multiple\"\n name=\"resolution\"\n data-max-inline-results-displayed=\"100\"\n >\n <option class=\"headerOption\" selected=\"selected\" value=\"-1\" title=\"Unresolved\">Unresolved</option>\n <option value=\"1\" title=\"Fixed\" >Fixed</option>\n <option value=\"2\" title=\"Won't Fix\" >Won't Fix</option>\n <option value=\"3\" title=\"Duplicate\" >Duplicate</option>\n <option value=\"4\" title=\"Incomplete\" >Incomplete</option>\n <option value=\"5\" title=\"Cannot Reproduce\" >Cannot Reproduce</option>\n <option value=\"6\" title=\"Invalid\" >Invalid</option>\n <option value=\"7\" title=\"Resolved Locally\" >Resolved Locally</option>\n <option value=\"8\" title=\"Handled by Support\" >Handled by Support</option>\n <option value=\"9\" title=\"Answered\" >Answered</option>\n <option value=\"10\" title=\"Timed out\" >Timed out</option>\n <option value=\"11\" title=\"Obsolete\" >Obsolete</option>\n <option value=\"12\" title=\"Not a bug\" >Not a bug</option>\n <option value=\"13\" title=\"Unsolved Mysteries\" >Unsolved Mysteries</option>\n <option value=\"14\" title=\"Purchased\" >Purchased</option>\n <option value=\"15\" title=\"Tracked Elsewhere\" >Tracked Elsewhere</option>\n <option value=\"16\" title=\"Deployed\" >Deployed</option>\n <option value=\"17\" title=\"Done\" >Done</option>\n <option value=\"18\" title=\"Support Request\" >Support Request</option>\n <option value=\"10000\" title=\"Won't Do\" >Won't Do</option>\n <option value=\"10100\" title=\"Incorrectly Filed\" >Incorrectly Filed</option>\n <option value=\"10300\" title=\"Low Engagement\" >Low Engagement</option>\n <option value=\"10200\" title=\"Spam\" >Spam</option>\n <option value=\"10400\" title=\"Unsupported - Server EoS\" >Unsupported - Server EoS</option>\n </select>\n </div>\n \n","jql":"resolution = Unresolved","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-status\">Status</label> <select class=\"select js-default-checkboxmultiselectstatuslozenge\"\n data-placeholder-text=\"Find Statuses...\"\n id=\"searcher-status\"\n multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-footer-text=\"-75 more options. Continue typing to refine further.\" data-status-lozenge=\"true\">\n <optgroup >\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"1\" title=\"Open\" data-simple-status=\"{"id":"1","name":"Open","description":"Issue is open and has not yet been accepted by Atlassian.","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Open</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/inprogress.png\" value=\"3\" title=\"In Progress\" data-simple-status=\"{"id":"3","name":"In Progress","description":"The development team is currently working on this issue.","iconUrl":"/images/icons/statuses/inprogress.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Progress</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"6\" title=\"Closed\" data-simple-status=\"{"id":"6","name":"Closed","description":"Work on this issue is complete.\\r\\n\\r\\nIf it\\u2019s fixed in a Server product, the resolution will be \\u2018Fixed\\u2019 and the Fix Version field will indicate the product version that contains the fix.\\r\\n\\r\\nIf no code changes were required, the resolution will be \\u2018Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"10010\" title=\"Committed\" data-simple-status=\"{"id":"10010","name":"Committed","description":"Work is committed and ready to be pushed live","iconUrl":"/images/icons/statuses/resolved.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Committed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10030\" title=\"Needs Triage\" data-simple-status=\"{"id":"10030","name":"Needs Triage","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Needs Triage</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"10044\" title=\"Done\" data-simple-status=\"{"id":"10044","name":"Done","description":"","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Done</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10049\" title=\"Ready for Development\" data-simple-status=\"{"id":"10049","name":"Ready for Development","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Ready for Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10051\" title=\"In Review\" data-simple-status=\"{"id":"10051","name":"In Review","description":"A fix for this issue has been proposed and is being reviewed and quality-tested by the development team.","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/trash.png\" value=\"10068\" title=\"Cancelled\" data-simple-status=\"{"id":"10068","name":"Cancelled","description":"","iconUrl":"/images/icons/statuses/trash.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Cancelled</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10071\" title=\"To Do\" data-simple-status=\"{"id":"10071","name":"To Do","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11772\" title=\"Gathering Interest\" data-simple-status=\"{"id":"11772","name":"Gathering Interest","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Interest</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11773\" title=\"Reviewing\" data-simple-status=\"{"id":"11773","name":"Reviewing","description":"We're currently reviewing this suggestion. This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reviewing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11774\" title=\"Under Consideration\" data-simple-status=\"{"id":"11774","name":"Under Consideration","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. 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We will reconsider the suggestion in a year.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Future Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11776\" title=\"Not Being Considered\" data-simple-status=\"{"id":"11776","name":"Not Being Considered","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{"id":"12072","name":"Gathering Impact","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{"id":"12073","name":"Long Term Backlog","description":"A fix for this issue is required, but planned for farther in the future. 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0.3
0