Uploaded image for project: 'Jira Service Management Server and Data Center'
  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4328

Add fields (view only) in Customer Portal

    XMLWordPrintable

Details

    • 1,612
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi Support,

      Can we request a feature to add fields in the Customer Portal that are not part of the field filled during the creation.
      It has been noted by our customers that the agents updates fields that are not visible to them because only agents can fill them but our customers may need to refer to them for additional details.
      Customer Portal can become user-friendly if it is able to provide this feature.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              bfe1d8e3c071 OLIVER CAPALAD
              Votes:
              696 Vote for this issue
              Watchers:
              297 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync