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Suggestion
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Resolution: Duplicate
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None
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177
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28
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this suggestion.
We have identified that this is a duplicate of 'Add fields (view only) in Customer Portal JSDSERVER-4328'. We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-4328 for future updates.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Problem Definition
in JIRA Service Desk, the fields need to be added to the request type in order to be shown on the request/issue view page in the customer portal. And it also means that it will appear on issue creation screen, and make it editable by the customers.
For example, I'd like to show the due date of a request to customers, but only Agents should be able to set it.
Suggested Solution
Add an option to allow the field to be editable by the customer or not. If the field is editable, it should appear in the Create Request screen – otherwise, it would be read-only.
- duplicates
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- Future Consideration
- is related to
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- Future Consideration
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- Closed
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- Gathering Interest
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
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[JSDSERVER-1107] Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)
What is the "App Extentions for Jira Service Desk" that you speak of? I don't see that as an add-on. Thank you.
Hi everyone,
Thank you for your interest in this suggestion.
We have identified that this is a duplicate of 'Add fields (view only) in Customer Portal JSDSERVER-4328'. We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-4328 for future updates.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Hi @Derek,
With Scriptrunner plugin, you can add Behaviour settings,
Select field to be displayed in portal (for us, CONTRIBUTOR), project role, workflow and then map it to the project name.
@Bernhard - You were able to use Behaviours on the Jira Service Desk Portal? I would be very interested to know how you accomplished this. Thank you.
Hi,
we solved that Issue by using the App Extensions for Jira Service Desk.
Add the Field as a non required custom field, but hide it via the visibility feature.
Result: It does not show up the form, but on the Issue overview and in the notifications (for approvals)
Best regards,
Alex
Can we please receive an update on this request? Is there a workaround in any manner? This function is essential; otherwise, we are very limited by what information we can show a user/ticket creator unless there's some other non-obvious workaround.
+1 This would be useful to my organization as well. Thank you to accept to add this new feature.
+1. This would allow us to get several of our customer workflows off of paper and into our customer portal.