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  1. Jira Service Management Data Center
  2. JSDSERVER-1107

Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 2 June 2021

      Hi everyone,

      Thank you for your interest in this suggestion.

      We have identified that this is a duplicate of 'Add fields (view only) in Customer Portal JSDSERVER-4328'. We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-4328 for future updates.

      Kind regards,


      Jira Service Management, Server & Data Center

      Problem Definition

      in JIRA Service Desk, the fields need to be added to the request type in order to be shown on the request/issue view page in the customer portal. And it also means that it will appear on issue creation screen, and make it editable by the customers.

      For example, I'd like to show the due date of a request to customers, but only Agents should be able to set it.

      Suggested Solution

      Add an option to allow the field to be editable by the customer or not. If the field is editable, it should appear in the Create Request screen – otherwise, it would be read-only.

            Unassigned Unassigned
            azuhra Aqqiela
            362 Vote for this issue
            185 Start watching this issue