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  1. Jira Service Management Data Center
  2. JSDSERVER-536

Display fields in Customer Requests in read-only mode

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be useful to be able to add fields to the Customer Request forms with a read-only option - they would be displaying information to the customer, but couldn't be changed by them.

      This would allow the Agents to communicate information through Issue Fields (e.g. Fix Version).

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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                Created:
                Updated: