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  1. Jira Service Management Data Center
  2. JSDSERVER-536

Display fields in Customer Requests in read-only mode

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 1
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be useful to be able to add fields to the Customer Request forms with a read-only option - they would be displaying information to the customer, but couldn't be changed by them.

      This would allow the Agents to communicate information through Issue Fields (e.g. Fix Version).

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1332 Ability to add message to Customer Portal request that is not tied to a field

          • Closed
          is related to

          Suggestion - JSDSERVER-1107 Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)

          • Closed
          relates to

          Suggestion - JSDCLOUD-536 Display fields in Customer Requests in read-only mode

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Votes:
              45 Vote for this issue
              Watchers:
              21 Start watching this issue

              Dates

                Created:
                Updated:

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