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  1. Jira Service Management Cloud
  2. JSDCLOUD-536

Display fields in Customer Requests in read-only mode

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be useful to be able to add fields to the Customer Request forms with a read-only option - they would be displaying information to the customer, but couldn't be changed by them.

      This would allow the Agents to communicate information through Issue Fields (e.g. Fix Version).

            Unassigned Unassigned
            dwierzbicka Dobroslawa Wierzbicka (Inactive)
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