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  1. Jira Service Management Data Center
  2. JSDSERVER-1332

Ability to add message to Customer Portal request that is not tied to a field

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As the admin of a Service Desk Project, I would like to add messages to a request that appear in the customer portal "CreateRequest" and "RequestDetails" views.

      • I would like to be able to adjust the placement of these messages similar to how I can adjust the order of fields by dragging them in the request type settings page.
        • Example: I would like to add a help message between the Summary field and Description field

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-536 Display fields in Customer Requests in read-only mode

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1332 Ability to add message to Customer Portal request that is not tied to a field

          • Closed

          Activity

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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