Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1332

Ability to add message to Customer Portal request that is not tied to a field

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As the admin of a Service Desk Project, I would like to add messages to a request that appear in the customer portal "CreateRequest" and "RequestDetails" views.

      • I would like to be able to adjust the placement of these messages similar to how I can adjust the order of fields by dragging them in the request type settings page.
        • Example: I would like to add a help message between the Summary field and Description field

            [JSDSERVER-1332] Ability to add message to Customer Portal request that is not tied to a field

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011620 ] New: JAC Suggestion Workflow 3 [ 3649114 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664762 ] New: JAC Suggestion Workflow [ 3011620 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325648 ] New: Confluence Workflow - Public Facing v4 [ 2664762 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053562 ] New: JSD Suggestion Workflow - TEMP [ 2325648 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048699 ] New: JSD Suggestion Workflow [ 2053562 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279967 ] New: JSD Suggestion Workflow - TEMP [ 2048699 ]
            jonah (Inactive) made changes -
            Description Original: As the admin of a Service Desk Project, I would like to add messages to a request that appear in the customer portal "CreateRequest" and "RequestDetails" views.
            * I would like to be able to adjust the placement of these messages similar to how I can adjust the order of fields by dragging them in the request type settings page.
            ** Example: I would like to add a help message between the Summary field and Description field             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1332].
              {panel}

            As the admin of a Service Desk Project, I would like to add messages to a request that appear in the customer portal "CreateRequest" and "RequestDetails" views.
            * I would like to be able to adjust the placement of these messages similar to how I can adjust the order of fields by dragging them in the request type settings page.
            ** Example: I would like to add a help message between the Summary field and Description field
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1332 [ JSDCLOUD-1332 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 790342 ] New: JSD Suggestion Workflow [ 1279967 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            lingbo (Inactive) made changes -
            Link Original: This issue is duplicated by JSD-499 [ JSD-499 ]

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: