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  1. Jira Service Management Cloud
  2. JSDCLOUD-1332

Ability to add message to Customer Portal request that is not tied to a field

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As the admin of a Service Desk Project, I would like to add messages to a request that appear in the customer portal "CreateRequest" and "RequestDetails" views.

      • I would like to be able to adjust the placement of these messages similar to how I can adjust the order of fields by dragging them in the request type settings page.
        • Example: I would like to add a help message between the Summary field and Description field

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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