Currently, Assignee field is hidden from the portal.
Allow to set Assignee field to be visible by the customers in read-only mode
In some cases, we would like to make the Assignee to be visible. Example:
- Show Assignee field on "Account Access" requests, so the internal users know who is the user to follow up with if the request hasn't been updated.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.