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  1. Jira Service Management Data Center
  2. JSDSERVER-328

Allow Assignee to be Shown on Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, Assignee field is hidden from the portal.

      Suggested Solution

      Allow to set Assignee field to be visible by the customers in read-only mode

      Why this is important

      In some cases, we would like to make the Assignee to be visible. Example:

      • Show Assignee field on "Account Access" requests, so the internal users know who is the user to follow up with if the request hasn't been updated.

      Workaround

      Atlassian Update

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      While assignee can now be viewed in the request list view, it cannot be viewed in an individual request, so we will keep this suggestion open for now.

      Original request

      Client would like a way to add assignee as a VISIBLE field and not just a hidden field on customer view.

            Unassigned Unassigned
            smackie@atlassian.com Shannon S
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            499 Vote for this issue
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            229 Start watching this issue

              Created:
              Updated: