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Suggestion
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Resolution: Unresolved
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None
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389
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29
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Problem Definition
Currently, Assignee field is hidden from the portal.
Suggested Solution
Allow to set Assignee field to be visible by the customers in read-only mode
Why this is important
In some cases, we would like to make the Assignee to be visible. Example:
- Show Assignee field on "Account Access" requests, so the internal users know who is the user to follow up with if the request hasn't been updated.
Workaround
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
While assignee can now be viewed in the request list view, it cannot be viewed in an individual request, so we will keep this suggestion open for now.
Client would like a way to add assignee as a VISIBLE field and not just a hidden field on customer view.
- has a derivative of
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- Closed
- is duplicated by
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- Closed
- is related to
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- Closed
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- Future Consideration
- relates to
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- Reviewing
- blocks
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PSSRV-15896 Loading...
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[JSDSERVER-328] Allow Assignee to be Shown on Customer Portal
+1, our users require to know who is an assignee to the task. It's gotta be there.
Please allow this to happen. Yes, it seems like it's a silly thing, but we get this request pretty frequently from our internal users/customers.
An important feature; Connecting Reporter and assignee will save the work time and follow up waiting time.
Thanks for including this in the 4.21.x.... the link to the documentation on how this works is broken though.... howeever, you still can get to the documentation by going to the release notes... 
I am really frustrated to see, that this minor adjustment, that is important for many customers is not implemented yet. AFTER 10 YEARS. I can't belive it! We need it for our workflow in Jira-Datacenter. Thank you for poor customer service.