Thank you for sharing your feedback. We evaluated this ticket and understand that this is something we need to work on. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are higher priority. We will definitely get back to you once we pick this up in our short term roadmap.
Sushant Koshy, Product Manager, Jira Service Management
Currently, Assignee field is hidden from the portal.
Allow to set Assignee field to be visible by the customers in read-only mode
Why this is important
In some cases, we would like to make the Assignee to be visible. Example:
- Show Assignee field on "Account Access" requests, so the internal users know who is the user to follow up with if the request hasn't been updated.
This add-on allows showing additional fields and stats in the customer portal such as assignee, time spent and who's viewing the page.
Client would like a way to add assignee as a VISIBLE field and not just a hidden field on customer view.