Details
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Suggestion
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Resolution: Won't Fix
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2
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi
We are still using JIRA SD v1.x but again and again I am hearing that the Customers would really like to see the Assignee field - which is a default field of JIRA - shown in the Portal "My Tickets" view when looking at a ticket's details. Currently you only see an Agent's identity if they log a Comment. Is it possible to get the Assignee shown under the "People Involved" section - and have this as turn off and on-able for clients to choose to use? We have no power of showing this info at present and it is a negative feature of the tool.
Regards
Jp
Attachments
Issue Links
- duplicates
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JSDCLOUD-328 Allow Assignee to be Shown on Customer Portal
- Reviewing
- is related to
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JSDSERVER-1900 Customers not able to see Assignee of issues on Portal view of My Tickets
- Closed