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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi
We are still using JIRA SD v1.x but again and again I am hearing that the Customers would really like to see the Assignee field - which is a default field of JIRA - shown in the Portal "My Tickets" view when looking at a ticket's details. Currently you only see an Agent's identity if they log a Comment. Is it possible to get the Assignee shown under the "People Involved" section - and have this as turn off and on-able for clients to choose to use? We have no power of showing this info at present and it is a negative feature of the tool.
Regards
Jp
- derived from
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JSDSERVER-328 Allow Assignee to be Shown on Customer Portal
- Gathering Interest
- duplicates
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JSDSERVER-328 Allow Assignee to be Shown on Customer Portal
- Gathering Interest
- relates to
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JSDCLOUD-1900 Customers not able to see Assignee of issues on Portal view of My Tickets
- Closed
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Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center