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  1. Jira Service Management Data Center
  2. JSDSERVER-1900

Customers not able to see Assignee of issues on Portal view of My Tickets

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
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    • 1
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi

      We are still using JIRA SD v1.x but again and again I am hearing that the Customers would really like to see the Assignee field - which is a default field of JIRA - shown in the Portal "My Tickets" view when looking at a ticket's details. Currently you only see an Agent's identity if they log a Comment. Is it possible to get the Assignee shown under the "People Involved" section - and have this as turn off and on-able for clients to choose to use? We have no power of showing this info at present and it is a negative feature of the tool.

      Regards
      Jp

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        Issue Links

          derived from

          Suggestion - JSDSERVER-328 Allow Assignee to be Shown on Customer Portal

          • Gathering Interest
          duplicates

          Suggestion - JSDSERVER-328 Allow Assignee to be Shown on Customer Portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1900 Customers not able to see Assignee of issues on Portal view of My Tickets

          • Closed

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              Unassigned Unassigned
              face09bc2907 jon-paul.cameron
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