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Suggestion
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Resolution: Fixed
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None
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616
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15
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Problem Definition
It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.
Suggestion
- Ability to configure the columns a customer sees in the help center when viewing their list of request/s. Example would be to remove the "service project" column, but add a "date entered" column.
- It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters. This would allow for customers to filter their requests more efficiently.
- derived from
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JSDSERVER-5065 How to add columns in customer portal request view?
- Closed
- duplicates
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JSDSERVER-3932 Ability to add/remove columns/filters in My Request page
- Closed
- is duplicated by
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JSDSERVER-3932 Ability to add/remove columns/filters in My Request page
- Closed
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JSDSERVER-4384 I would like to have the ability to add fields/customise the Customer portal
- Closed
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JSDSERVER-5305 Service Desk Customer Portal - request list with configurable columns
- Closed
- relates to
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JSDCLOUD-4580 Change columns in Customer Portal
- Closed
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JSDSERVER-1106 Need more fields in the 'My Requests' view
- Closed
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JSDSERVER-1204 Ability to display Issue ID, Reporter and Assignee when viewing "My Requests".
- Closed
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JSDSERVER-3387 As an admin, ability to specify which columns show in Service Desk requests page
- Closed
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JSDSERVER-3718 Ability to customize customer Help Center Request
- Closed
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JSDSERVER-328 Allow Assignee to be Shown on Customer Portal
- Gathering Interest
- mentioned in
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