We've started using the JIRA Service Desk since October. We like to give our customers an optimal experience.
One of the things we would like to see change, is the possibility to change the columns the customer sees in the Portal when look at his requests. We don't need the "service desk" column for example, but would love to add a "date entered".
Thanks for reviewing!
UPDATE by Joe [Atlassian]
We have released the following:
- Jira Admins can remove any existing column in the request list page (customer portal)
- Jira Admins can add the following columns
- created date
- Updated date
- Due date
- Your customers can now sort on most of these columns.
How to do this:
If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page.