-
Suggestion
-
Resolution: Fixed
-
0
-
64
-
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.
Suggested Solution
It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters.
This would allow for customers to filter their requests more efficiently.
**
UPDATE by 6cf75f652d57
We have released the following:
- Jira Admins can remove any existing column in the request list page (customer portal)
- Jira Admins can add the following columns
- created date
- Updated date
- Due date
- Assignee
- Priority
- Your customers can now sort on most of these columns.
How to do this:
If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page.
- duplicates
-
JSDCLOUD-5333 My requests page configuring by admin
- Closed
-
JSDCLOUD-6179 add issue date to help center requests page
- Closed
- is duplicated by
-
JSDCLOUD-6190 As an admin I would like to define custom filters/listys for use in the support portal
- Closed
-
JSDCLOUD-4090 As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal
- Gathering Interest
-
JSDCLOUD-5442 As a Service Desk admin I would like to customize fields and filtering in the requests page
- Gathering Interest
- is related to
-
JSDCLOUD-1106 Need more fields in the 'My Requests' view
- Closed
-
JSDCLOUD-4580 Change columns in Customer Portal
- Closed
-
JSDSERVER-3932 Ability to add/remove columns/filters in My Request page
- Closed
- relates to
-
JSDCLOUD-3387 As an admin, ability to specify which columns show in Service Desk requests page
- Closed
- links to
- mentioned in
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...