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  1. Jira Service Management Cloud
  2. JSDCLOUD-5442

As a Service Desk admin I would like to customize fields and filtering in the requests page

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    Description

      Being able to add custom fields that shows up on the 'My Requests' page in the customer portal and then allowing issues to be filtered by those custom fields would help customers find issues easier using relevant details.

       

      The ability to remove irrelevant fields is also something that is desired. There's no point in showing a 'Requester' field when viewing the 'My requests' field as they'll all be from the same user for example.

       

       

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          duplicates

          Suggestion - JSDCLOUD-3932 Ability to add/remove columns/filters in My Request page

          • Closed
          is related to

          Suggestion - JSDCLOUD-5546 Add more filter options for customers in 'Requests' list

          • Closed
          relates to

          Suggestion - JSDCLOUD-10430 Ability to remove/edit filters showed in the customer Portal

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              Unassigned Unassigned
              hbui Houston B.
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              Dates

                Created:
                Updated: