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  1. Jira Service Management Cloud
  2. JSDCLOUD-5442

As a Service Desk admin I would like to customize fields and filtering in the requests page

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Being able to add custom fields that shows up on the 'My Requests' page in the customer portal and then allowing issues to be filtered by those custom fields would help customers find issues easier using relevant details.

       

      The ability to remove irrelevant fields is also something that is desired. There's no point in showing a 'Requester' field when viewing the 'My requests' field as they'll all be from the same user for example.

       

       

              Unassigned Unassigned
              hbui Houston B.
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