Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3932

Ability to add/remove columns/filters in My Request page

XMLWordPrintable

    • 37
    • 33
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 9 June 2021

      Hi everyone,

      Thank you for your interest in this issue.

      I am consolidating this suggestion as a duplicate of JSDSERVER-4580. Please continue to vote and watch the other suggestion for future updates.

      We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap.

      To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

      Kind regards,

      Charlie

      Jira Service Management, Server & Data Center

      Problem Definition

      It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.

      Suggested Solution

      It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters.
      This would allow for customers to filter their requests more efficiently.

        1. save.png
          save.png
          134 kB

          Form Name

            [JSDSERVER-3932] Ability to add/remove columns/filters in My Request page

            Charlie Marriott added a comment -
            Atlassian Update – 9 June 2021

            Hi everyone,

            Thank you for your interest in this issue.

            I am consolidating this suggestion as a duplicate of JSDSERVER-4580. Please continue to vote and watch the other suggestion for future updates.

            We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Kind regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 9 June 2021 Hi everyone, Thank you for your interest in this issue. I am consolidating this suggestion as a duplicate of JSDSERVER-4580 . Please continue to vote and watch the other suggestion for future updates. We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap. To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Kind regards, Charlie Jira Service Management, Server & Data Center

            iozeren added a comment -

            Hope someone need this feature internally.

            iozeren added a comment - Hope someone need this feature internally.

            Axel Bartsch added a comment -

            One comment a year... lets see where this leads. We need this feature...

            Axel Bartsch added a comment - One comment a year... lets see where this leads. We need this feature...

            Boyan Angelov (Nemetschek Bulgaria) added a comment -

            That could be an interesting feature to add to our app - Advanced Portal Reports

            Boyan Angelov (Nemetschek Bulgaria) added a comment - That could be an interesting feature to add to our app -  Advanced Portal Reports

            deborah a plante added a comment -

            Hope i voted for the correct ticket - i am looking for the ability for our internal customers to view requests pending their approval in the Request screen in portal.

            deborah a plante added a comment - Hope i voted for the correct ticket - i am looking for the ability for our internal customers to view requests pending their approval in the Request screen in portal.

            Dzmitry Hryb [Deviniti] added a comment -

            As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.

            For more details, please refer to the documentation or drop a line at support@deviniti.com.

            Dzmitry Hryb [Deviniti] added a comment - As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've dealt with this limitation of Jira Service Desk Server and added  My Requests Extension  to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses. For more details, please refer to the  documentation  or drop a line at  support@deviniti.com .

            Deleted Account (Inactive) added a comment -

            Adding this feature will definitely make the customer portal flexible and more user friendly.

            Deleted Account (Inactive) added a comment - Adding this feature will definitely make the customer portal flexible and more user friendly.

            Fraser Woodhouse added a comment -

            This is definitely needed. It is a huge source of complaints from customers.

            Fraser Woodhouse added a comment - This is definitely needed. It is a huge source of complaints from customers.

            Peter Hyde-Smith added a comment - - edited

            I need a column for sites, so I do not have to put the site name into the Summary. I have 3 tickets submitted for the same problem, because my customer/reporters cannot determine the site at a glance.

            Peter Hyde-Smith added a comment - - edited I need a column for sites, so I do not have to put the site name into the Summary. I have 3 tickets submitted for the same problem, because my customer/reporters cannot determine the site at a glance.

            Deleted Account (Inactive) added a comment -

            We need that function seriously  !! When will "Gathering interest" change in "Reviewing" ??

            Deleted Account (Inactive) added a comment - We need that function seriously  !! When will "Gathering interest" change in "Reviewing" ??

              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
              Votes:
              240 Vote for this issue
              Watchers:
              142 Start watching this issue

                Created:
                Updated:
                Resolved: