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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • 37
    • 33
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 9 June 2021

      Hi everyone,

      Thank you for your interest in this issue.

      I am consolidating this suggestion as a duplicate of JSDSERVER-4580. Please continue to vote and watch the other suggestion for future updates.

      We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap.

      To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

      Kind regards,

      Charlie

      Jira Service Management, Server & Data Center

      Problem Definition

      It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.

      Suggested Solution

      It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters.
      This would allow for customers to filter their requests more efficiently.

        1. save.png
          save.png
          134 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • 37
              • 33
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Atlassian Update – 9 June 2021

                Hi everyone,

                Thank you for your interest in this issue.

                I am consolidating this suggestion as a duplicate of JSDSERVER-4580. Please continue to vote and watch the other suggestion for future updates.

                We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap.

                To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

                Kind regards,

                Charlie

                Jira Service Management, Server & Data Center

                Problem Definition

                It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.

                Suggested Solution

                It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters.
                This would allow for customers to filter their requests more efficiently.

                  1. save.png
                    save.png
                    134 kB

                        Unassigned Unassigned
                        vchin Vincent Chin (Inactive)
                        Votes:
                        240 Vote for this issue
                        Watchers:
                        142 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            vchin Vincent Chin (Inactive)
                            Votes:
                            240 Vote for this issue
                            Watchers:
                            142 Start watching this issue

                              Created:
                              Updated:
                              Resolved: