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  1. Jira Service Management Data Center
  2. JSDSERVER-6008

Allow to change columns in Customer Portal

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Hi, 

      We have implemented the Jira Service Desk in our company, and one thing we would like to have is allowed to the user manage the Customer Portal filters, add columns, or use JQuery.

       

      Thanks for reviewing

      Regards,

      David Sandoval.

            [JSDSERVER-6008] Allow to change columns in Customer Portal

            Julien Rey added a comment -

            Closing as a duplicate of this other feature request:
            https://jira.atlassian.com/browse/JSDSERVER-3932

            Julien Rey added a comment - Closing as a duplicate of this other feature request: https://jira.atlassian.com/browse/JSDSERVER-3932

            Katarzyna Pawlak [Deviniti] added a comment -

            Hi,

            we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.

            However, for now the app is available for Server only.

            For more details, please refer to the app's documentation or drop a line at support@deviniti.com.

            Regards,

            Kate

            Katarzyna Pawlak [Deviniti] added a comment - Hi, we've also dealt with this limitation of Jira Service Desk Server and added  My Requests Extension  to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses. However, for now the app is available for Server only. For more details, please refer to the app's  documentation  or drop a line at  support@deviniti.com . Regards, Kate

              Unassigned Unassigned
              5fe91cdd596a David Sandoval
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