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Suggestion
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Resolution: Fixed
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332
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37
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more.
There are a few reasons as to why this should be implemented :
- user cant see initial response time and target resolution time in their requests
- user cant see current assignee for escalation
- user cant reopen resolved issue
- user cant evaluate issue (when i have modified workflow with status close&evaluate)
- priority of the issue should be visible if selected
- is duplicated by
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- Gathering Interest
- is related to
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- Closed
- relates to
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- Closed
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- Closed
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- Closed
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- Closed
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- Closed
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- Closed
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- Gathering Interest
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- Gathering Interest
| Form Name | |||||||||||
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[JSDSERVER-1106] Need more fields in the 'My Requests' view
Hi Charlie, there is some way to show custom fields in those columns?
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
I am not sure why this feature is not considered for implementation since 2014. This is a basic requirement for any customer to focus on the tickets based on Priority and other fields. Please consider this on priority.
Good afternoon, such opportunities should be laid in the basic functions! Why should I use third-party development for an additional fee? Jira Service Desk is not the cheapest product and the rationale for this is that they provide the best service. So why is this problem not resolved in 6 years ???
+1 really need the reporter to be able to see the priority of an issue so that they have a chance to disagree with it. Also, would appreciate the flexibility to add other fields to the portal that suit our workflow
@Petro Krasnomovets - We have just launched the Cloud version of Advanced Portal Reports on the Marketplace. Now customers can see a report with all fields of issues allowed by project administrators, sort by columns, export to CSV, etc. We welcome all feedback to improve the functionality.
| I welcome the competition. Dzmitry fails to advise that his plugin does not replace the request list with better functionality, it merely adds a link hidden in a menu, to a page which shows another list. So there are two lists now. Confusing for the client. For a more complete solution on the problem, check out Ultimate Requests or "Ultimate Theming" for Jira Service Desk. For Ultimate Requests, features include: - Add almost any field to the list (Requests page)
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AND finally: you can let the request view also show the additional fields.
Ultimate Theming will soon follow with the same set of features + much more.|
As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.
The app is Server only for the first version.
For more details, please refer to the documentation or drop a line at support@deviniti.com
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If you need more customizations, unfortunately your only choice is still https://jira.atlassian.com/browse/JSDSERVER-1106?focusedCommentId=1835959&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1835959