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Suggestion
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Resolution: Fixed
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332
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37
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more.
There are a few reasons as to why this should be implemented :
- user cant see initial response time and target resolution time in their requests
- user cant see current assignee for escalation
- user cant reopen resolved issue
- user cant evaluate issue (when i have modified workflow with status close&evaluate)
- priority of the issue should be visible if selected
- is duplicated by
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JSDSERVER-652 Make my requests more customizable
- Gathering Interest
- is related to
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JSDSERVER-4580 Change columns in Customer Portal 'requests' page
- Closed
- relates to
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JSDCLOUD-1106 Need more fields in the 'My Requests' view
- Closed
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JSDSERVER-40 Buttons for workflow transitions on Customer Portal
- Closed
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JSDSERVER-1204 Ability to display Issue ID, Reporter and Assignee when viewing "My Requests".
- Closed
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JSDSERVER-3932 Ability to add/remove columns/filters in My Request page
- Closed
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JSDSERVER-4160 Add an extra column to display number of surveys submitted sent when viewing "My Requests"
- Closed
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JSDSERVER-4384 I would like to have the ability to add fields/customise the Customer portal
- Closed
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JSDSERVER-4219 Display issue priority in the customer portal request page.
- Gathering Interest
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JSDSERVER-12592 Buttons for workflow transitions on Customer Portal
- Gathering Interest