Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1204

Ability to display Issue ID, Reporter and Assignee when viewing "My Requests".

    XMLWordPrintable

Details

    • 1
    • 8
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 February 2022

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Customers would like to have the ability to display the ticket number (Issue ID or Issue Key), Reporter and Assignee in JIRA Support Portal for their own SD customers when they are viewing "My Requests". Currently the ticket number only displays if the mouse is hovered over the Issues/Request Description.

      This feature will help customer to know who is the creator, assignee and ticket number by viewing My Request page.

      Attachments

        1. sd.png
          sd.png
          40 kB

        Issue Links

          is related to

          Suggestion - JSDSERVER-1106 Need more fields in the 'My Requests' view

          • Closed

          Suggestion - JSDSERVER-3718 Ability to customize customer Help Center Request

          • Closed

          Suggestion - JSDSERVER-4580 Change columns in Customer Portal 'requests' page

          • Closed
          relates to

          Suggestion - JSDSERVER-5065 How to add columns in customer portal request view?

          • Closed

          Suggestion - JSDCLOUD-1204 Ability to display Issue ID, Reporter and Assignee when viewing "My Requests".

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              adiallo Abdoulaye Kindy Diallo (Inactive)
              Votes:
              33 Vote for this issue
              Watchers:
              22 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync