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Suggestion
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Resolution: Fixed
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1
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8
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Customers would like to have the ability to display the ticket number (Issue ID or Issue Key), Reporter and Assignee in JIRA Support Portal for their own SD customers when they are viewing "My Requests". Currently the ticket number only displays if the mouse is hovered over the Issues/Request Description.
This feature will help customer to know who is the creator, assignee and ticket number by viewing My Request page.
- is related to
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JSDSERVER-1106 Need more fields in the 'My Requests' view
- Closed
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JSDSERVER-3718 Ability to customize customer Help Center Request
- Closed
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JSDSERVER-4580 Change columns in Customer Portal 'requests' page
- Closed
- relates to
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JSDSERVER-5065 How to add columns in customer portal request view?
- Closed
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JSDCLOUD-1204 Ability to display Issue ID, Reporter and Assignee when viewing "My Requests".
- Gathering Interest