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  1. Jira Service Management Data Center
  2. JSDSERVER-5065

How to add columns in customer portal request view?


    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 4.21.0
    • None
    • None
    • 15
    • 1
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      Atlassian Update – 10 December 2021

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      I'm new with JIRA and I'm trying to develop a plugin to adding a column to the requests view (list of requests) on customer portal. 
      I know there is a production issue already for this problem (here: https://jira.atlassian.com/browse/JSDSERVER-4580) but I need it now and I would like to understand how to do it with a self-made plugin.
      I can't find how I can access this GUI area with JIRA UI Plugin points; here you can find some information about it but the related documentation is VERY POOR: https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/jira-service-desk-ui-plugin-points-customer-portal.


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