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  1. Jira Service Management Data Center
  2. JSDSERVER-1204

Ability to display Issue ID, Reporter and Assignee when viewing "My Requests".

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 February 2022

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Customers would like to have the ability to display the ticket number (Issue ID or Issue Key), Reporter and Assignee in JIRA Support Portal for their own SD customers when they are viewing "My Requests". Currently the ticket number only displays if the mouse is hovered over the Issues/Request Description.

      This feature will help customer to know who is the creator, assignee and ticket number by viewing My Request page.

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          Abdoulaye Kindy Diallo

            [JSDSERVER-1204] Ability to display Issue ID, Reporter and Assignee when viewing "My Requests".

            Boyan Angelov (Nemetschek Bulgaria) added a comment -

            As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk

            It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there. 

            More features to be added soon. 

            Feedback is highly appreciated!

            Boyan Angelov (Nemetschek Bulgaria) added a comment - As we believe this feature is a must for Jira Service Desk, we created an add-on to do it:  https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there.  More features to be added soon.  Feedback is highly appreciated!

            John Desha added a comment -

            And JSD-1777 asks for request ID.

            Many JSD issues could be knocked out if we could just add any fields we want to the My Requests page.

            John Desha added a comment - And JSD-1777 asks for request ID. Many JSD issues could be knocked out if we could just add any fields we want to the My Requests page.

            John Desha added a comment -

            JSD-1106 is also similar.

            John Desha added a comment - JSD-1106 is also similar.

            Detlef Steinhäuser [Communardo] added a comment -

            adiallo: Can you add Request types to this suggestion? It would be great to see the request type, if a user has many issues. A distinction only by the icon of that request is not possible for a service desk with many request types.

            Equal suggestions

            • JSD-652 Make my requests more customizable
            • JSD-1615 Add issue key to portal My Request screen

            Suggestions that can be combined with this feature

            • JSD-1663 Allow customers to filter My Requests
            • JSD-357 Allow Customers to Sort Current Requests

            Detlef Steinhäuser [Communardo] added a comment - adiallo : Can you add Request types to this suggestion? It would be great to see the request type, if a user has many issues. A distinction only by the icon of that request is not possible for a service desk with many request types. Equal suggestions JSD-652 Make my requests more customizable JSD-1615 Add issue key to portal My Request screen Suggestions that can be combined with this feature JSD-1663 Allow customers to filter My Requests JSD-357 Allow Customers to Sort Current Requests

            AnneD added a comment -

            Is this going to be an improvement?

            AnneD added a comment - Is this going to be an improvement?

            Li Chen added a comment -

            As a customer, I would also like to see the 'Your Reference' field from the 'My Requests' page.

            Li Chen added a comment - As a customer, I would also like to see the 'Your Reference' field from the 'My Requests' page.

              Unassigned Unassigned
              adiallo Abdoulaye Kindy Diallo (Inactive)
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