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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
I am consolidating this suggestion as a duplicate of JSDSERVER-4580. Please continue to vote and watch the other suggestion for future updates.
We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Im getting questions form our customers if it's possible to add fields like creation date to the portal and order by fields or search by date.
If there is an addon that allows you to modify the portal i would love to know witch 1 so that we can make the best customer portal for our customers specifications
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[JSDSERVER-4384] I would like to have the ability to add fields/customise the Customer portal
As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses.
And it will be compatible with RefinedTheme after the next update 
For more details, please refer to the app's documentation or drop a line at support@deviniti.com
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OK, so we tested with Refined Theme and it indeed breaks our app. We will look into it and try to make it work for customers of Refined Theme as well.
Hi,
We have not tested it with Refined Theme, but as our app has it's own UI page to show report, I would guess it would work. Any feedback will be appreciated!
As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk
It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there.
More features to be added soon.
Feedback is highly appreciated!
This would be a great option - it would allow a much more versatile customer side of Service Desk. Key matters on tickets, such as whether the matter is billable, or what the quote is, could be quickly checked down the list, rather than having to open the issue itself
Hi everyone,
Thank you for your interest in this issue.
I am consolidating this suggestion as a duplicate of
JSDSERVER-4580. Please continue to vote and watch the other suggestion for future updates.We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Kind regards,
Charlie
Jira Service Management, Server & Data Center