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  1. Jira Service Management Data Center
  2. JSDSERVER-4160

Add an extra column to display number of surveys submitted sent when viewing "My Requests"

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, when user clicks on My Request from the Customer Portal , there is only three drop-down column (Created by, Status, Request Type) displayed as below:

      Customization is needed in order to add an extra column.

      Suggested Solution

      Once admin has the ability to resend the customer satisfaction (CSAT) feedback to the customers for multiple times as per JSD-4159. They should be able to add an extra column to display number of surveys submitted sent when viewing "My Requests"

        1. myrequest.JPG
          myrequest.JPG
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            [JSDSERVER-4160] Add an extra column to display number of surveys submitted sent when viewing "My Requests"

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012350 ] New: JAC Suggestion Workflow 3 [ 3649758 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663690 ] New: JAC Suggestion Workflow [ 3012350 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322449 ] New: Confluence Workflow - Public Facing v4 [ 2663690 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053907 ] New: JSD Suggestion Workflow - TEMP [ 2322449 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049166 ] New: JSD Suggestion Workflow [ 2053907 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1588029 ] New: JSD Suggestion Workflow - TEMP [ 2049166 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            Currently, when user clicks on My Request from the Customer Portal , there is only three drop-down column (Created by, Status, Request Type) displayed as below:
             !myrequest.JPG|thumbnail!
            Customization is needed in order to add an extra column.

            h3. Suggested Solution
            Once admin has the ability to resend the customer satisfaction (CSAT) feedback to the customers for multiple times as per [JSD-4159|https://jira.atlassian.com/browse/JSD-4159]. They should be able to add an extra column to display number of surveys submitted sent when viewing "My Requests"
             

            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4160].
              {panel}

            h3. Problem Definition
            Currently, when user clicks on My Request from the Customer Portal , there is only three drop-down column (Created by, Status, Request Type) displayed as below:
             !myrequest.JPG|thumbnail!
            Customization is needed in order to add an extra column.

            h3. Suggested Solution
            Once admin has the ability to resend the customer satisfaction (CSAT) feedback to the customers for multiple times as per [JSD-4159|https://jira.atlassian.com/browse/JSD-4159]. They should be able to add an extra column to display number of surveys submitted sent when viewing "My Requests"
             

            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4160 [ JSDCLOUD-4160 ]

              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
              Votes:
              9 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: