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  1. Jira Service Management Data Center
  2. JSDSERVER-4160

Add an extra column to display number of surveys submitted sent when viewing "My Requests"

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, when user clicks on My Request from the Customer Portal , there is only three drop-down column (Created by, Status, Request Type) displayed as below:

      Customization is needed in order to add an extra column.

      Suggested Solution

      Once admin has the ability to resend the customer satisfaction (CSAT) feedback to the customers for multiple times as per JSD-4159. They should be able to add an extra column to display number of surveys submitted sent when viewing "My Requests"

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            Unassigned Unassigned
            rvasudiven Ranjen Vasudiven (Inactive)
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              Created:
              Updated:
              Resolved: