Field Priority is missing from the list of available fields

I would like to be able set what fields I think my customers should see in the Portal. Not just be limited to what yall deemed the only fields I need.

We may use a custom field for our priority ,or even if I want a column for Resolution to be displayed.

For custom fields you will need an app like the one we made - Advanced Portal Reports - on the Marketplace. There customers can see a report with all fields of issues allowed by project administrators, sort by columns, export to CSV, etc. We welcome all feedback to improve the functionality.

Is there any option to add custom fields there?

This is how you (Jira Admin) can do it: 

cheers

Joe

Hi

We have released the following: 

1. Jira Admins can remove any existing column in the request list page (customer portal) 
2. Jira Admins can add the following columns
   1. created date
   2. Updated date
   3. Due date
   4. Assignee
   5. Priority
3. Your customers can now sort on most of these columns. 

How to do this: 

If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page. 

We are also building the ability to filter by customer-facing-status now, which will be shipped in April. 

cheers

joe

As a newcomer to using JSD, we found that there are some aging methods. For example, fields cannot be uploaded in batches through the background, and each iteration needs to be created again. It is very primitive. We hope that the content can be updated dynamically and does not require scripting.

Hello everyone. I'm joe, Product manager at JSD. I would like to have a chat with you to understand the use cases here. If you want to have a 30 min call, please reach out to me jjayanth@atlassian.com. 

 cheers

We have just launched the Cloud version of Advanced Portal Reports on the Marketplace.  Now customers can see a report with all fields of issues allowed by project administrators, sort by columns, export to CSV, etc. We welcome all feedback to improve the functionality.

I've supported and used JSD in three different companies for approximately 6 years now. Much improvement from the early days, but it does lag far behind the competition who have improved their products faster than atlassian. Zendesk for example has far surpassed JSD in features and customization capability, to the point where we are taking a more serious look at it as an alternative to JSD for internal use. Atlassian is just not a customer focused company. (look how old this request is and how many people have voted...there are countless examples of this.)

That being said, you can use some add-ons to improve the portal's capabilities, add more fields, and improve the default view. Check out Deviniti's add-on's for JSD. There's even one to give a more functional search and filter view (my requests extension), though I don't like the static name choice in the requests menu (Extended my requests) and it does not play well with Refined Theme, which we are using for our JSD.