Thank you everyone for your feedback. We have added this capability now. You can read more about it here - https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/

After nearly eight years, it could be something to be in the roadmap. 

Hi! We need to add a column for “location” for user view. We have customers with many issues and not being able to customize hinder their work. Thanks. 

Hi Atlassian Team,
Currently, we are not able to add any custom field in both agent and customer portal at a same time. Also, we need to make that as an read only in customer portal
We need this option to display more details to our customers. Please add this in your roadmap.

Our customer would like to have tab functionality under My Request to better manage the requests raised. 

Closing this ticket because it is a duplicate of JSDCLOUD-4384. Please refer to this one for future updates. Thank you!

We have just launched the Cloud version of Advanced Portal Reports on the Marketplace.  Now customers can see a report with all fields of issues allowed by project administrators, sort by columns, export to CSV, etc. We welcome all feedback to improve the functionality.

• Sort open issues view by registered date, or issue number – descending with newest on top.
• Sort closed issues on close date view by closed date
• Include registration date and closed date in the views
  *. Have a reasonable sorting of the issues to make things easier to find.

These all requirements came through the portal users. We need to customize this. please.

Same problem here, fields like "due date" and "priority" is a must. Sorting by "Created" and/or priority is a must. Ability to filter by status, for e.g. waiting for customer is also a must.

see also: JSD-1204