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  1. Jira Service Management Cloud
  2. JSDCLOUD-8101

Customize fields in Customer's ticket list

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-652 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Charles Trilha

      As a regular customer opening tickets.

      I would like to see more relevant information on the list of tickets.

      So I can quickly pick the tickets that interests me the most at the moment.

       

      As an example, I would like to add a column with the date of the last comment. I allows to instantly see where I got an answer.

            Unassigned Unassigned
            adrien.morel Adrien Morel
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              Created:
              Updated:
              Resolved: