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Suggestion
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Resolution: Unresolved
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None
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11
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15
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Given that the improvements to the Help center's request list does not yet support sorting by column, we will keep this ticket open.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Make the my request area more customizable that the users has a list of the issue with definable columns (by the admin) where they can order them by name, state, priority and so on.
- duplicates
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JSDSERVER-1106 Need more fields in the 'My Requests' view
- Closed
- relates to
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JSDCLOUD-652 Make my requests more customizable
- Closed
- links to
Form Name |
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As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.
The app is Server only for the first version.
For more details, please refer to the documentation or drop a line at support@deviniti.com
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