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  1. Jira Service Management Cloud
  2. JSDCLOUD-3387

As an admin, ability to specify which columns show in Service Desk requests page


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      anchorNOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      In Service Desk Customer Portal, the Requests page only shows a few columns by default.

      Suggested Solution

      Examples would be Created Date, Updated Date. These aren't fields that show in the same way as other fields, but the users would like some way to display this information in the Customer Portal


      UPDATE by 6cf75f652d57

      We have released the following: 

      1. Jira Admins can remove any existing column in the request list page (customer portal) 
      2. Jira Admins can add the following columns
        1. created date
        2. Updated date
        3. Due date
        4. Assignee
        5. Priority
      3. Your customers can now sort on most of these columns. 

      How to do this: 

      If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page. 

      Support Documentation

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            6cf75f652d57 Joseph
            smackie@atlassian.com Shannon S
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