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Details

Type: Suggestion
Resolution: Fixed
Component/s: Customer Portal - Help Center
Labels:
None

UIS:
0
Support reference count:
21
Feedback Policy:

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Description

anchorNOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

In Service Desk Customer Portal, the Requests page only shows a few columns by default.

Suggested Solution

Examples would be Created Date, Updated Date. These aren't fields that show in the same way as other fields, but the users would like some way to display this information in the Customer Portal

UPDATE by 6cf75f652d57

We have released the following:

Jira Admins can remove any existing column in the request list page (customer portal)
Jira Admins can add the following columns
1. created date
2. Updated date
3. Due date
4. Assignee
5. Priority
Your customers can now sort on most of these columns.

How to do this:

If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page.

Support Documentation

Attachments

- Sort By Name
- Sort By Date
- Ascending
- Descending
- Thumbnails
- List

RPC.gif
141 kB
05/Mar/2021 10:46 AM
Screen Shot 2016-02-08 at 11.08.08.jpg
40 kB
08/Feb/2016 10:13 AM

Issue Links

is related to

JSDCLOUD-3932 Ability to add/remove columns/filters in My Request page

Closed

JSDCLOUD-9785 Add the ability to retain/save the arrangement of request portal fields

Closed

JSDSERVER-3387 As an admin, ability to specify which columns show in Service Desk requests page

Closed

JSDCLOUD-9705 Add the ability to display custom fields and other system field to the request page

Reviewing

relates to

JSDCLOUD-1106 Need more fields in the 'My Requests' view

Closed

JSDCLOUD-4580 Change columns in Customer Portal

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 relates to, 5 mentioned in)

Activity

People

Assignee:: Joseph

Reporter:: Shannon S

Votes:: 212 Vote for this issue

Watchers:: 118 Start watching this issue

Dates

Created:: 08/Feb/2016 10:13 AM

Updated:: 20/Apr/2022 5:16 PM

Resolved:: 05/Mar/2021 10:44 AM