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  1. Jira Service Management Cloud
  2. JSDCLOUD-6190

As an admin I would like to define custom filters/listys for use in the support portal

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    Description

      Specifically, I would like to give users a list of resolved requests for them to close, rather than them appearing in the select of "Closed requests" status.

      Further, I believe that using the same underlying query engine as the queues would give admins the ability to configure customer lists that match the workflow designed for the agents

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          Suggestion - JSDCLOUD-3932 Ability to add/remove columns/filters in My Request page

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              Unassigned Unassigned
              3adc4f4fdc55 Josh Townson
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