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  1. Jira Service Management Cloud
  2. JSDCLOUD-6190

As an admin I would like to define custom filters/listys for use in the support portal

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      Specifically, I would like to give users a list of resolved requests for them to close, rather than them appearing in the select of "Closed requests" status.

      Further, I believe that using the same underlying query engine as the queues would give admins the ability to configure customer lists that match the workflow designed for the agents

              Unassigned Unassigned
              3adc4f4fdc55 Josh Townson
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