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  1. Jira Service Management Cloud
  2. JSDCLOUD-4090

As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition
      The requests displayed under "My Requests" currently have a few options to display requests that are visible to a customer.

      For the reporter, the choices are, to display issues "Created by me", "Where I am a participant" or both.
      For the status, choices are "Open Requests", "Closed Requests" or both.
      Lastly it is possible to filter based on request type.

      Due to the fact that Service Desks can have more complex setups, these options might not properly cover the needs for a customer.

      Suggestion

      As an administrator, I want the ability to create a filter, and have the results of this filter as a selectable option under the "Open/Closed" request in order to facilitate better displaying of customer requests.

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated: