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  1. Jira Service Management Cloud
  2. JSDCLOUD-4090

As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition
      The requests displayed under "My Requests" currently have a few options to display requests that are visible to a customer.

      For the reporter, the choices are, to display issues "Created by me", "Where I am a participant" or both.
      For the status, choices are "Open Requests", "Closed Requests" or both.
      Lastly it is possible to filter based on request type.

      Due to the fact that Service Desks can have more complex setups, these options might not properly cover the needs for a customer.

      Suggestion

      As an administrator, I want the ability to create a filter, and have the results of this filter as a selectable option under the "Open/Closed" request in order to facilitate better displaying of customer requests.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-3932 Ability to add/remove columns/filters in My Request page

          • Closed
          incorporates

          Suggestion - JSDCLOUD-3424 Add the ability to search for other fields on Customer Portal

          • Future Consideration
          is related to

          Suggestion - JSDCLOUD-5546 Add more filter options for customers in 'Requests' list

          • Closed

          Suggestion - JSDSERVER-4090 As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-10430 Ability to remove/edit filters showed in the customer Portal

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              mnassette MJ (Inactive)
              Votes:
              39 Vote for this issue
              Watchers:
              28 Start watching this issue

              Dates

                Created:
                Updated: