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  1. Jira Service Management Data Center
  2. JSDSERVER-4090

As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition
      The requests displayed under "My Requests" currently have a few options to display requests that are visible to a customer.

      For the reporter, the choices are, to display issues "Created by me", "Where I am a participant" or both.
      For the status, choices are "Open Requests", "Closed Requests" or both.
      Lastly it is possible to filter based on request type.

      Due to the fact that Service Desks can have more complex setups, these options might not properly cover the needs for a customer.

      Suggestion

      As an administrator, I want the ability to create a filter, and have the results of this filter as a selectable option under the "Open/Closed" request in order to facilitate better displaying of customer requests.

          Form Name

            [JSDSERVER-4090] As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Katarzyna Pawlak [Deviniti] added a comment -

            Hello,

            While Atlassian can't do anything about this feature, we at Deviniti have dealt with it and added My Requests Extension to our Jira Service Desk app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. As an admin, you can also create new filters for customers. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses  (we'll add support for more fields/custom fields soon). Moreover, customers can also create their own filters and save them.

            For more details, please refer to the app's documentation or drop a line at support@deviniti.com.

            Katarzyna Pawlak [Deviniti] added a comment - Hello, While Atlassian can't do anything about this feature, we at Deviniti have dealt with it and added  My Requests Extension  to our Jira Service Desk app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. As an admin, you can also create new filters for customers. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses  (we'll add support for more fields/custom fields soon). Moreover, customers can also create their own filters and save them. For more details, please refer to the app's  documentation  or drop a line at  support@deviniti.com .

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated:
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