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  1. Jira Service Management Cloud
  2. JSDCLOUD-3932

Ability to add/remove columns/filters in My Request page

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.

      Suggested Solution

      It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters.
      This would allow for customers to filter their requests more efficiently.

      **

      UPDATE by 6cf75f652d57

      We have released the following: 

      1. Jira Admins can remove any existing column in the request list page (customer portal) 
      2. Jira Admins can add the following columns
        1. created date
        2. Updated date
        3. Due date
        4. Assignee
        5. Priority
      3. Your customers can now sort on most of these columns. 

      How to do this: 

      If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page. 

      Support Documentation

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-5333 My requests page configuring by admin

          • Closed

          Suggestion - JSDCLOUD-6179 add issue date to help center requests page

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-6190 As an admin I would like to define custom filters/listys for use in the support portal

          • Closed

          Suggestion - JSDCLOUD-4090 As an administrator, I want to be able to make predefined filters to display issues under "My Requests" in the customer portal

          • Gathering Interest

          Suggestion - JSDCLOUD-5442 As a Service Desk admin I would like to customize fields and filtering in the requests page

          • Gathering Interest
          is related to

          Suggestion - JSDCLOUD-1106 Need more fields in the 'My Requests' view

          • Closed

          Suggestion - JSDCLOUD-4580 Change columns in Customer Portal

          • Closed

          Suggestion - JSDSERVER-3932 Ability to add/remove columns/filters in My Request page

          • Closed
          relates to

          Suggestion - JSDCLOUD-3387 As an admin, ability to specify which columns show in Service Desk requests page

          • Closed
          links to

          Web Link JSDCLOUD-4580

          mentioned in

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            People

              6cf75f652d57 Joseph
              vchin Vincent Chin (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: