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  1. Jira Service Management Cloud
  2. JSDCLOUD-3718

Ability to customize customer Help Center Request

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    • 3

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      There are only 3 drop-down boxes in Help Center Request at the moment and it's not possible to customize it. As a user, I would like the ability to customize it so that I can add additional drop-down selection (i.e "created date", "status" and "number of days issue is open).

      Suggested Resolution

      Provide the ability to customize it so that it's easier to search for specific request.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-4580 Change columns in Customer Portal

          • Closed
          is related to

          Suggestion - JSDSERVER-3718 Ability to customize customer Help Center Request

          • Closed

          Activity

            People

              Unassigned Unassigned
              rsaputra Adven
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              Dates

                Created:
                Updated:
                Resolved: