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Resolution: Duplicate
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Hi everyone,
Thank you for your interest in this issue.
I am consolidating this suggestion as a duplicate of JSDSERVER-4580. Please continue to vote and watch the other suggestion for future updates.
We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Hello,
Adding new columns (e.g. Created date) to the customer portal would be a great feature for us.
Sincerely,
Jozsef Lehocz
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[JSDSERVER-5305] Service Desk Customer Portal - request list with configurable columns
As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses.
For more details, please refer to the app's documentation or drop a line at support@deviniti.com
.
As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk
It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there.
More features to be added soon.
Feedback is highly appreciated!
Hi everyone,
Thank you for your interest in this issue.
I am consolidating this suggestion as a duplicate of
JSDSERVER-4580. Please continue to vote and watch the other suggestion for future updates.We are aware of this highly requested functionality and will continue to evaluate it for our Data Center roadmap.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Kind regards,
Charlie
Jira Service Management, Server & Data Center