-
Suggestion
-
Resolution: Unresolved
-
None
-
4
-
2
-
Hello all,
I have seen that many other customers of yours are complaining related to how the customer portal works.
I have similar issues as well, and already commented/created other tickets on this matter but with no replies received.
I would really like to have a timeline for the following issues:
1.) search function: not working correctly, as the search function only searches in the subjects of the tickets
2.) add more columns and the ability to change them under the My Requests page, like: created, updated, labels, priority. Also sorting would have to be available
3.)Ability to export issues
These are all must-haves as you already know. When are these changes going to be implemented. If they are not going to be implemented, at least show me some plugins that can make any of the above.
Depending of the answers received, the management team of my company will assess if paying for another year the maintenance fee is needed or not.
I hope I will get an answer fairly soon.
Best regards
- is related to
-
- Closed
- links to
[JSDSERVER-5251] Customer portal enhancements
As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.
However, for now the app is available for Server only.
For more details, please refer to the app's documentation or drop a line at support@deviniti.com
.
As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk
It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there.
More features to be added soon.
Feedback is highly appreciated!
Column display configuration for request view page should be there else users have to struggle with request search.
Francisco Alves
added a comment - for number 2) we also have the need to add Custom Fields to the MyRequests view
Francisco Alves
added a comment - for number 2) we also have the need to add Custom Fields to the MyRequests view
@Boyan As we using add-on "advanced-portal-reports-for-service-desk" we know that this is very helpful to customized request view.
I have one requirement from the customer that he want to see link issue, we are only want to show him link issues.
we are not interested to show linked issues to other than him. Is this possible?