Hello all,

I have seen that many other customers of yours are complaining related to how the customer portal works.

I have similar issues as well, and already commented/created other tickets on this matter but with no replies received.

I would really like to have a timeline for the following issues:

1.) search function: not working correctly, as the search function only searches in the subjects of the tickets

2.) add more columns and the ability to change them under the My Requests  page, like: created, updated, labels, priority. Also sorting would have to be available

3.)Ability to export issues

These are all must-haves as you already know. When are these changes going to be implemented. If they are not going to be implemented, at least show me some plugins that can make any of the above.

Depending of the answers received, the management team of my company will assess if paying for another year the maintenance fee is needed or not.

I hope I will get an answer fairly soon.

Best regards