[JSDCLOUD-4328] Add fields (view only) in Customer Portal - Create and track feature requests for Atlassian products.

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Details

Type: Suggestion
Status: Under Consideration (View Workflow)
Resolution: Unresolved
Component/s: Help Centre & Single Portal pages
Labels:
- ServiceCatalog

UIS:
60
Support reference count:
14
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Hi Support,

Can we request a feature to add fields in the Customer Portal that are not part of the field filled during the creation.
It has been noted by our customers that the agents updates fields that are not visible to them because only agents can fill them but our customers may need to refer to them for additional details.
Customer Portal can become user-friendly if it is able to provide this feature.

Attachments

Issue Links

duplicates

JSDCLOUD-4706 [Feature Request] Make work logs available to customer panel (readonly)

Closed

is duplicated by

JSDCLOUD-325 Allow SLA to be viewed from Customer Portal

Closed

JSDCLOUD-1107 Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)

Closed

is related to

JSDSERVER-4328 Add fields (view only) in Customer Portal

Gathering Interest

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(9 mentioned in)

Activity

People

Assignee:: Ewin Davis K

Reporter:: OLIVER CAPALAD

Votes:: 511 Vote for this issue

Watchers:: 239 Start watching this issue

Dates

Created:: 27/Sep/2016 6:57 AM

Updated:: 06/Jan/2021 10:11 PM