Let me know when this is added to the roadmap. This is BASIC functionality that a Help Center should have. 

At Elements we understand the importance of displaying additional fields on the Jira Service Management (JSM) customer portal to enhance transparency and provide customers with pertinent information. While the Atlassian team has acknowledged this need, the feature is not yet available natively.

In the meantime, to address this requirement, you might consider using our app, [Elements Overview|https://marketplace.atlassian.com/apps/1229459/elements-overview-display-related-issues-in-custom-views?hosting=cloud&tab=overview&utm_source=atlassian&utm_medium=ticket&utm_campaign=JAC_4328&utm_vendorID=4952]. This tool allows you to display specific fields, such as SLAs, related issues, or custom fields, directly on the customer portal. By configuring Overview, you can ensure that customers have access to the information they need without overwhelming them with unnecessary details.

Implementing Elements Overview can bridge the gap between current JSM capabilities and your organization's needs, enhancing the customer experience while we await native support for this feature.

Kind regards, 

Julie

Another item being spoon fed to Atlassian for something that is available in older systems.  In looking at the last 15 suggestions released, none of them had this many votes.

Hi, 
While we wait for Atlassian to implement the feature and if you are interested to achieve this solution through 3rd party app. you may want to consider one of our apps

Extended JSM Portal - FREE
Extended JSM Portal - PRO

Both will help you to display fields on customer portal

Thanks & Regards,

Leo

Not possible to implement a custom field named "read only" to display information between the fields the customer fills. I do not want to use "forms" due to the information displayed within them are not assignable to values.  

If you don't mind using a paid app, Elements Overview lets you display "hidden fields" to your customers directly on the JSM portal. It's as simple as selecting which fields to display and where.

Full disclosure: I work for the editor of the app.

The app is free for 30 days (and stays free if your instance is under 10 users), so don't hesitate to give it a try.
And please reach out if you have any question.

Created:27/Sep/2016

come on guys

This should be already review and added.

A customer support needs this. We cannot NOT share some information.

Why this is still under consideration? 

The UX of this is too important.

8 years. More than 1400 votes. "Under consideration". Enough said..

This feature would help my team out a lot as well. There is a lot of follow-up information we'd like to display on the customer facing ticket version that can get lost in comments. 

d0d1ba410583 - it's been over three years...
"We will definitely get back to you once we pick this up in our short term roadmap."

Has this made it to the short term roadmap yet? This kills me that we can't selectively share additional custom fields / SLAs to the portal view for customers. The amount of questions our team gets hit with regarding "when will x request get actioned" costs us an obscene amount of time to deal with. If we could post SLAs (among other fields) to the portal, it would not only help service agents, but customers too. Best I can come up with as a workaround is hitting /rest/servicedeskapi/request/{issueIdOrKey}/sla in an automation and looking up the SLA for the given request and commenting that on the ticket. Sigh