Details
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Type:
Suggestion
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Status: Under Consideration (View Workflow)
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Resolution: Unresolved
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Component/s: Help Centre & Single Portal pages
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Labels:
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UIS:60
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Support reference count:14
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Feedback Policy:
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi Support,
Can we request a feature to add fields in the Customer Portal that are not part of the field filled during the creation.
It has been noted by our customers that the agents updates fields that are not visible to them because only agents can fill them but our customers may need to refer to them for additional details.
Customer Portal can become user-friendly if it is able to provide this feature.
Attachments
Issue Links
- duplicates
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JSDCLOUD-4706 [Feature Request] Make work logs available to customer panel (readonly)
- Closed
- is duplicated by
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JSDCLOUD-325 Allow SLA to be viewed from Customer Portal
- Closed
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JSDCLOUD-1107 Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)
- Closed
- is related to
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JSDSERVER-4328 Add fields (view only) in Customer Portal
- Gathering Interest
- mentioned in
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