Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4328

Add fields (view only) in Customer Portal

    XMLWordPrintable

    Details

    • UIS:
      60
    • Support reference count:
      14
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi Support,

      Can we request a feature to add fields in the Customer Portal that are not part of the field filled during the creation.
      It has been noted by our customers that the agents updates fields that are not visible to them because only agents can fill them but our customers may need to refer to them for additional details.
      Customer Portal can become user-friendly if it is able to provide this feature.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              59c735ccc3fd Ewin Davis K
              Reporter:
              olivercapalad OLIVER CAPALAD
              Votes:
              511 Vote for this issue
              Watchers:
              239 Start watching this issue

                Dates

                Created:
                Updated: