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  1. Jira Service Management Cloud
  2. JSDCLOUD-325

Allow SLA to be viewed from Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently JIRA Service Desk does not allow SLAs to be displayed on the customer portal. Customer should be able to see certain SLAs as defined by agents/administrators, for example to know the initial response time in order to manage expectations accordingly.

      Suggested Solution

      Add an option to the configuration of each SLA so administrators can choose whether the SLA should or not be displayed in the customer portal.

              8a3861d8a88c Manas Shukla
              smackie@atlassian.com Shannon S
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                Created:
                Updated: