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  1. Jira Service Management Data Center
  2. JSDSERVER-4328

Add fields (view only) in Customer Portal

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    • Resolution: Unresolved
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    • Customer Portal
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      Update 27/04/2023

      Hello everyone,

      Thank you for sharing your feedback. We have evaluated this ticket and understand that this is a dearly requested feature. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are currently higher priority. To be as transparent as possible, I'm moving this ticket from Reviewing to Future Consideration - and will review this ticket as soon as possible.

      Please check out our public roadmap for more details on the coming soon and future items.

      I understand that this may be disappointing, but it’s important for us to be open, honest, and transparent with our customers. Product feedback is collected from many different sources and is evaluated when planning the product roadmap. You can learn more about our process here.

      Thank you,

      Alex

      Jira Service Management Data Center

       

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        Update 27/04/2023 Hello everyone, Thank you for sharing your feedback. We have evaluated this ticket and understand that this is a dearly requested feature. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are currently higher priority. To be as transparent as possible, I'm moving this ticket from Reviewing to Future Consideration - and will review this ticket as soon as possible. Please check out our public roadmap for more details on the coming soon and future items. I understand that this may be disappointing, but it’s important for us to be open, honest, and transparent with our customers. Product feedback is collected from many different sources and is evaluated when planning the product roadmap. You can learn more about our process here. Thank you, Alex Jira Service Management Data Center  
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Hi Support,

      Can we request a feature to add fields in the Customer Portal that are not part of the field filled during the creation.
      It has been noted by our customers that the agents updates fields that are not visible to them because only agents can fill them but our customers may need to refer to them for additional details.
      Customer Portal can become user-friendly if it is able to provide this feature.

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              bfe1d8e3c071 OLIVER CAPALAD
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                Created:
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