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Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Portal
Labels:
None

UIS:
775
Support reference count:
5
Current Status:

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Update 27/04/2023

Hello everyone,

Thank you for sharing your feedback. We have evaluated this ticket and understand that this is a dearly requested feature. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are currently higher priority. To be as transparent as possible, I'm moving this ticket from Reviewing to Future Consideration - and will review this ticket as soon as possible.

Please check out our public roadmap for more details on the coming soon and future items.

I understand that this may be disappointing, but it’s important for us to be open, honest, and transparent with our customers. Product feedback is collected from many different sources and is evaluated when planning the product roadmap. You can learn more about our process here.

Thank you,

Alex

Jira Service Management Data Center

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Update 27/04/2023 Hello everyone, Thank you for sharing your feedback. We have evaluated this ticket and understand that this is a dearly requested feature. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are currently higher priority. To be as transparent as possible, I'm moving this ticket from Reviewing to Future Consideration - and will review this ticket as soon as possible. Please check out our public roadmap for more details on the coming soon and future items. I understand that this may be disappointing, but it’s important for us to be open, honest, and transparent with our customers. Product feedback is collected from many different sources and is evaluated when planning the product roadmap. You can learn more about our process here. Thank you, Alex Jira Service Management Data Center
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

Hi Support,

Can we request a feature to add fields in the Customer Portal that are not part of the field filled during the creation.
It has been noted by our customers that the agents updates fields that are not visible to them because only agents can fill them but our customers may need to refer to them for additional details.
Customer Portal can become user-friendly if it is able to provide this feature.

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22/Mar/2018 4:47 AM

Issue Links

is duplicated by

JSDSERVER-1107 Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)

Closed

relates to

JSDSERVER-1107 Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)

Closed

JSDSERVER-328 Allow Assignee to be Shown on Customer Portal

Gathering Interest

JSDSERVER-4636 View linked issue in the Customer Portal

Gathering Interest

JSDCLOUD-4328 Add fields (view only) in Customer Portal

Under Consideration

blocks: PSSRV-15896 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 blocks, 13 mentioned in)

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Assignee:: Unassigned

Reporter:: OLIVER CAPALAD

Votes:: 1035 Vote for this issue

Watchers:: 422 Start watching this issue

Dates

Created:: 27/Sep/2016 6:57 AM

Updated:: 15 hours ago

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