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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-4636

View linked issue in the Customer Portal

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • UIS:
      527
    • Support reference count:
      14
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently it is not possible to add Linked Issues in the customer portal.
      When adding the field in the request type field, the Show button will be greyed out, it says "This field type can't be shown in the customer portal".

      As a Service Desk administrator, I would like to configure the visibility of linked issues to appear in the Customer Portal as it is helpful in some user cases.

        Attachments

        1. 2018-02-28_12-28-43.png
          2018-02-28_12-28-43.png
          121 kB
        2. 2018-02-28_12-28-43 (2).png
          2018-02-28_12-28-43 (2).png
          69 kB
        3. customer-portal-datapanel.png
          customer-portal-datapanel.png
          258 kB
        4. image-2017-06-12-10-39-21-119.png
          image-2017-06-12-10-39-21-119.png
          2 kB

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              Assignee:
              Unassigned
              Reporter:
              mispro424725404 Tony Luk
              Votes:
              396 Vote for this issue
              Watchers:
              186 Start watching this issue

                Dates

                Created:
                Updated: