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Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Portal
Labels:
None

UIS:
921
Support reference count:
14
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

Currently it is not possible to add Linked Issues in the customer portal.
When adding the field in the request type field, the Show button will be greyed out, it says "This field type can't be shown in the customer portal".

As a Service Desk administrator, I would like to configure the visibility of linked issues to appear in the Customer Portal as it is helpful in some user cases.

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2018-02-28_12-28-43 (2).png
69 kB
01/Mar/2018 1:01 PM
customer-portal-datapanel.png
258 kB
06/Mar/2018 5:54 PM
image-2017-06-12-10-39-21-119.png
2 kB
12/Jun/2017 5:39 PM

Issue Links

is duplicated by

JSDSERVER-5334 issue link in customer portal (custom field)

Closed

is related to

JSDSERVER-4328 Add fields (view only) in Customer Portal

Future Consideration

relates to

JSDCLOUD-4636 View linked issue in the Customer Portal

Reviewing

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(7 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Tony Luk

Votes:: 917 Vote for this issue

Watchers:: 383 Start watching this issue

Dates

Created:: 10/Jan/2017 4:10 AM

Updated:: Yesterday 2:14 AM

Details

Description

Attachments

Attachments

Issue Links

Activity

People

Dates

Backbone Issue Sync