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  1. Jira Service Management Data Center
  2. JSDSERVER-4636

View linked issue in the Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 492
    • 14
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Currently it is not possible to add Linked Issues in the customer portal.
      When adding the field in the request type field, the Show button will be greyed out, it says "This field type can't be shown in the customer portal".

      As a Service Desk administrator, I would like to configure the visibility of linked issues to appear in the Customer Portal as it is helpful in some user cases.

        1. 2018-02-28_12-28-43 (2).png
          69 kB
          Андрей Харациди
        2. customer-portal-datapanel.png
          258 kB
          Julie d'Antin [Elements]
        3. image-2017-06-12-10-39-21-119.png
          2 kB
          Daniel Williams

              Unassigned Unassigned
              b53e6a6293f6 Tony Luk
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                Created:
                Updated: