Details
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Suggestion
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Resolution: Unresolved
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None
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None
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84
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2
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Description
Problem Definition:
At the moment, there is no notification that can be configured that could remind those that are selected to be an Approver of a request. If an approver forgets to approve a request then the system doesn't prompt/ remind them about it. In addition, Automation does not have a selection to send an email or alert the approver.
Suggested Solution:
For Jira Service Management to have a feature to remind the approvers if they did not act in a given timeframe. It could be a standalone feature or supported through the use of automation.
Attachments
Issue Links
- relates to
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JSDSERVER-4309 Allow automation rule action 'Send email' to send emails to other email addresses
- Gathering Interest
- was cloned as
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JSDCLOUD-8369 Approval Reminder Notification
- Gathering Interest
- mentioned in
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