Problem Definition:

At the moment, there is no notification can be configured that could remind those that are selected to be an Approver of a request. If they forget about it and that pretty much it. In addition, Automation does not have a selection to send an email or alert the approver.

Suggested Solution:

For JIRA Service Desk to have a feature to remind the approvers if they did not take any action in a given time. It could be a standalone feature or include them in the automation.

Workaround:

• Use Automation Rule to Notify Pending Approvers: 
• *Note: This workaround only works for single-level approval statuses