[JSDSERVER-3371] Provide configurable option to include attachments in Service project e-mail notifications

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Email - Outgoing
Labels:
- pm-sse
- ril

UIS:
154
Support reference count:
85
Feedback Policy:

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Problem Definition

Currently, if an attachment is included in a notification, an inline preview of the attachment is visible within the e-mail notification. Attempting to access the attachment redirects to the instance's hosted location of the attachment, requiring the user to login to the instance to retrieve the full attachment.

Use Case

Many Service Desks operate strictly via e-mail with their user base. Requiring the user to login to the instance adds extra steps and therefore making the process inefficient to work with.

is duplicated by

JSDCLOUD-5250 Non-image attachments in comment notifications redirects to portal login

Closed

JSDSERVER-4488 Clicking on attachments link from JSD notification requires login

Closed

JSDSERVER-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

Closed

JSDSERVER-3422 As customer , would like to get email notification with images as attachment

Closed

JSDSERVER-3575 Embed non-image attachments files in the notification email.

Closed

JSDSERVER-4086 Add option to send email to customer with attachment as files and not links

Closed

JSDSERVER-4696 Allow Outgoing Mail Add Attachment Rather than Reference Link.

Closed

JSDSERVER-4762 Make option to allow attachments in mails available without login

Closed

relates to

JSDCLOUD-1361 The link to attachments on JIRA Service Desk notification is redirecting to Customer Portal

Closed

JSDCLOUD-3371 Allow customers to access attachments without signing into the help centre

Closed

JRASERVER-6207 Include attachments or link to attachments in notification emails

Not Being Considered

JSMDC-4370 Loading...

links to

Internal ticket

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(3 is duplicated by, 4 relates to, 1 links to, 12 mentioned in)

Form Name

SET Analytics Bot made changes - 23/Apr/2025 2:15 AM

UIS

Original: 216

New: 154

SET Analytics Bot made changes - 20/Apr/2025 4:28 AM

Support reference count

Original: 25

New: 85

SET Analytics Bot made changes - 20/Apr/2025 2:18 AM

UIS

Original: 185

New: 216

SET Analytics Bot made changes - 18/Apr/2025 2:32 AM

UIS

Original: 186

New: 185

SET Analytics Bot made changes - 16/Apr/2025 2:29 AM

UIS

Original: 155

New: 186

SET Analytics Bot made changes - 15/Apr/2025 2:29 AM

UIS

Original: 159

New: 155

SET Analytics Bot made changes - 09/Apr/2025 2:25 AM

UIS

Original: 127

New: 159

SET Analytics Bot made changes - 04/Apr/2025 2:34 AM

UIS

Original: 124

New: 127

SET Analytics Bot made changes - 29/Mar/2025 2:36 AM

UIS

Original: 125

New: 124

SET Analytics Bot made changes - 24/Mar/2025 2:24 AM

UIS

Original: 121

New: 125

Assignee:: Unassigned

Reporter:: Marco Garcia (Inactive)

Votes:: 722 Vote for this issue

Watchers:: 360 Start watching this issue

Created:: 03/Feb/2016 1:01 AM

Updated:: 23/Apr/2025 2:15 AM

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