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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3371

Provide configurable option to include attachments in Service Desk e-mail notifications

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, if an attachment is included in a notification, an inline preview of the attachment is visible within the e-mail notification. Attempting to access the attachment redirects to the instance's hosted location of the attachment, requiring the user to login to the instance to retrieve the full attachment.

      Suggested Solution

      Allow the option for attachments to be included as an actual e-mail attachment within the e-mail notification so that the attachment can be downloaded directly from the e-mail without having to login to the instance.

      Use Case

      Many Service Desks operate strictly via e-mail with their user base. Requiring the user to login to the instance adds extra steps and therefore making the process inefficient to work with.

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              Unassigned Unassigned
              mgarcia@atlassian.com Marco Garcia (Inactive)
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