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  1. Jira Service Management Data Center
  2. JSDSERVER-4696

Allow Outgoing Mail Add Attachment Rather than Reference Link.

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      When a JIRA instance is in a secured environment which does not allow outside access, should an agent reply to a customer and the reply contains Attached files, JIRA would show the attachments as links.

      As mentioned since JIRA is in a secured environment, this would prevent access to the files mostly.

      Expected

      JIRA should attach the file directly to the email similar to how it works with incoming emails.

      Actual

      JIRA Adds a link that references the attachment to the reply.

          Form Name

            [JSDSERVER-4696] Allow Outgoing Mail Add Attachment Rather than Reference Link.

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011927 ] New: JAC Suggestion Workflow 3 [ 3647020 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665455 ] New: JAC Suggestion Workflow [ 3011927 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323567 ] New: Confluence Workflow - Public Facing v4 [ 2665455 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052348 ] New: JSD Suggestion Workflow - TEMP [ 2323567 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047269 ] New: JSD Suggestion Workflow [ 2052348 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1641529 ] New: JSD Suggestion Workflow - TEMP [ 2047269 ]
            Yit Wei made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Yit Wei made changes -
            Link New: This issue duplicates JSDSERVER-3371 [ JSDSERVER-3371 ]
            jonah (Inactive) made changes -
            Description Original: h5. +Issue Summary+

            When a JIRA instance is in a *secured environment which does not allow outside access*, should an agent reply to a customer and the reply contains Attached files, JIRA would show the attachments as links.

            As mentioned since JIRA is in a secured environment, this would prevent access to the files mostly.

            h5. +Expected+

            JIRA should attach the file directly to the email similar to how it works with incoming emails.

            h5. +Actual+

            JIRA Adds a link that references the attachment to the reply.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4696].
              {panel}

            h5. +Issue Summary+

            When a JIRA instance is in a *secured environment which does not allow outside access*, should an agent reply to a customer and the reply contains Attached files, JIRA would show the attachments as links.

            As mentioned since JIRA is in a secured environment, this would prevent access to the files mostly.

            h5. +Expected+

            JIRA should attach the file directly to the email similar to how it works with incoming emails.

            h5. +Actual+

            JIRA Adds a link that references the attachment to the reply.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4696 [ JSDCLOUD-4696 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: