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  1. Jira Service Management Data Center
  2. JSDSERVER-4696

Allow Outgoing Mail Add Attachment Rather than Reference Link.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Issue Summary

      When a JIRA instance is in a secured environment which does not allow outside access, should an agent reply to a customer and the reply contains Attached files, JIRA would show the attachments as links.

      As mentioned since JIRA is in a secured environment, this would prevent access to the files mostly.

      Expected

      JIRA should attach the file directly to the email similar to how it works with incoming emails.

      Actual

      JIRA Adds a link that references the attachment to the reply.

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated:
                Resolved: