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  1. Jira Service Management Data Center
  2. JSDSERVER-4696

Allow Outgoing Mail Add Attachment Rather than Reference Link.

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      When a JIRA instance is in a secured environment which does not allow outside access, should an agent reply to a customer and the reply contains Attached files, JIRA would show the attachments as links.

      As mentioned since JIRA is in a secured environment, this would prevent access to the files mostly.

      Expected

      JIRA should attach the file directly to the email similar to how it works with incoming emails.

      Actual

      JIRA Adds a link that references the attachment to the reply.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-3371 Provide configurable option to include attachments in Service project e-mail notifications

          • Reviewing
          is related to

          Suggestion - JSDSERVER-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

          • Closed
          relates to

          Suggestion - JSDCLOUD-4696 Allow Outgoing Mail Add Attachment Rather than Reference Link.

          • Closed

          Activity

            People

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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