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  1. Jira Service Management Cloud
  2. JSDCLOUD-4696

Allow Outgoing Mail Add Attachment Rather than Reference Link.

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-5426 which has received more traction. We suggest voting and watching the ticket there as the source of truth.

      Thank you again for your feedback!

      Anchal Chopra
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      When a JIRA instance is in a secured environment which does not allow outside access, should an agent reply to a customer and the reply contains Attached files, JIRA would show the attachments as links.

      As mentioned since JIRA is in a secured environment, this would prevent access to the files mostly.

      Expected

      JIRA should attach the file directly to the email similar to how it works with incoming emails.

      Actual

      JIRA Adds a link that references the attachment to the reply.

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              16 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: